WHAT YOU CAN DO WITH CRM?
Grow as your enterprise grows, enable businesses to provide their employees with information they need to impress customers. From Microsoft Outlook®, employees can access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. Companies can meet and exceed customer expectations through refocusing their business processes so they are truly customer-centric.
In addition to Sales Force Automation, Customer Service and Support, Mobile Support, Integration, Streamlined Installation and Advanced Management and Notification Tools, Microsoft CRM features the following business-critical solutions:
Marketing automation module, which allows enterprise to quickly create sales and marketing campaigns, building customer lists, tracking campaign progress and providing follow-up plans
Service scheduling module, which helps improves customer service and boost sales.
Easier customization, which adds custom objects and activities, designs custom views for different users, builds in business logic so repetitive tasks are automated, sends emails and raises alerts for open items.
Quick campaign wizard, which sends out email blasts to targeted lists and tracks response.
Improved reporting, which allows users to save frequently used reports, which are refreshed with current data each time they are opened. With enhanced security clearances, users only have access to data they’re authorized to view.
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